Safety/Boundaries

You might be lightly touched by the performers. We will provide you with a universal signal to use if you’d like them to back off and leave you alone. 

Navigating the show

The experience will be mostly self-guided - you are encouraged to explore, mingle, seek out what most intrigues you and have fun! There will be hosts throughout the space who can assist you if you’d like to leave an experience, find a new one, or just go hang out somewhere.

Accessibility

This is not a fully wheelchair-accessible show, as some experiences take place upstairs or in enclosed spaces. However, large parts of the show would be accessible in a wheelchair. If you have any questions please email us. 

Theatrical Effects

You may be exposed to special and bright lighting, jarring sounds, fog, flashing lights, and/or spooky or disorienting sounds/images - if at any point you want to leave the experience, there will be an exit nearby or you can ask one of the staff to help you. Please email us if you have any concerns.

I haven’t gotten my QR code, can’t find my ticket, or have some other problem with my ticket!

Please note the each attendee must complete a waiver, and the ticket QR code will not be sent to the purchaser until the waiver is completed. The links for the waivers are provided right after tickets are purchased, and emailed to the purchaser. The QR codes are also emailed to the purchaser. Tickets come from “AOTW” - try searching your email for “noreply@ticketspice.com”

You can look up your tickets / waiver links here: Ticketspice - Retrieve My Tickets

For other technical issues with the ticketing service you can contact them here: Ticketspice Support (We recommend the chat function at the bottom right)